Orders
BSC accepts all written forms of purchase orders. Upon acceptance the order is deemed contractual, thereupon the buyer is obligated to purchase the goods requested. Once a purchase order is received, your order confirmation should arrive within 2 business days. In order for the lead time to remain unaffected the final order confirmation and 50% deposit must be received WITHIN 5 BUSINESS DAYS. In the event that an order confirmation and deposit are not received within one month from the date of the order, the order will be automatically cancelled by BSC. Please note that once confirmed, all orders are considered custom and not subject to cancellation. BSC will do its best to notify customers of back ordered fabrics within 1 week of the order confirmation being received. Occasionally there are unforeseen or extended back orders that the company cannot control.

When providing the Customer’s Own Material (COM), a COM form must be completed and submitted at the time of ordering. Orders will only be scheduled for production once BSC has received the fabric and completed COM form. The COM yardage requirements for each piece can be found on the BSC Furniture Measurements page.

BSC has two price levels, Stocking and Non-Stocking.
  • Stocking customers must have a minimum opening order of 10 seats (sofa is 3 seats, loveseat is 2 seats, chair, ottoman and beds are 1 seat each). Fabric samples and catalog are offered to Stocking Dealers at no charge with an opening order. To maintain stocking dealer pricing, customers must purchase a minimum of $12k annually.
  • Non-Stocking customers can open an account with an order less than 10 seats. Non-Stocking customers can purchase a set of fabrics and catalog for $450.
Valid Tax ID and Business License are required for all customers.

All orders must be accompanied by a 50% deposit. BSC will begin the collections process one (1) week prior to an order’s scheduled ship date. This is done in order to avoid any delays due to non-payment. A copy of the invoice reflecting the balance due will be emailed the week before the order is scheduled to ship. If there is a credit card on file, the last four digits will be referenced in the email. The payment needs to be processed and approved prior to the order shipping. Payments by check need to be cleared through our accounting department, and a copy of the signed check emailed or faxed prior to the goods shipping.

Freight
Prior to shipping, all furniture is carefully inspected and photographed. After passing quality control and approved for shipping, each piece is thoroughly packaged in a heavy mill plastic bag, cardboard or foam is placed on the top and bottom corners, and the entire piece is shrink wrapped. All furniture is blanket wrapped by hand in the BSC warehouse and not unwrapped until delivery. Each of the BSC preferred carriers are blanket-wrap freight carriers and all product is hand loaded and unloaded, no forklifts are involved in the process, further reducing the chance for damage.

BSC will pre-pay freight on most orders, and will handle the entire shipping process, from start to finish. A freight quote will be generated within one (1) week of order confirmation and then forwarded to the customer for reference. We will notify customers when their orders are ready to ship, charge the appropriate amount for freight, complete a Bill of Lading, arrange a pick up from our warehouse with the respective carrier, and follow the shipping process through delivery. In the event that a piece arrives damaged, BSC will help handle the claims process with the respective carrier to ensure a seamless resolution. Please understand that the same rules and restrictions will apply to damages, but BSC will help to communicate with all parties and handle the process.

In some cases, a customer will request a carrier that is not preferred by BSC. We will gladly assist with the delivery. However, BSC will not be held responsible for any damages after the product leaves the BSC warehouse. Customers must sign the Shipping Release Form to use their own freight carrier.

BSC will file a claim for any order that has been prepaid. While BSC is not responsible for damage once product leaves our warehouse, we will however, help to facilitate communication between the customer and carrier in an effort to expedite the claims process.

All deliveries by a BSC preferred carrier are commercial only. Should there be a need for residential delivery, customer must arrange white glove service.

Warranty
Warranty applies to the original owner only and is only valid under the conditions of normal, residential use. Defects resulting from negligence or abuse and items used in a commercial or business setting are not covered.
  • Frame and springs are warranted to be free from manufacturing defects for life based normal usage.
    • The Lifetime Guarantee does not apply to sample products, products purchased on clearance, or products purchased from closeout dealers, manufacturer outlets, or sample sales.
  • Cushions, beds, swivel mechanisms and mattresses are warranted to be free from manufacturing defects for one (1) year.
  • Upholstery fabrics, including slipcovers, will be warranted for one (1) year against seam slippage, fraying, and dye transfer when the cleaning instructions provided by BSC are followed. Any application of fabric protection treatment voids this warranty.
  • Any wearing, wrinkling, fading, and pilling of fabrics is not warranted.
  • Seat and back cushions are warranted against defects in workmanship, materials or construction for one (1) year. Cushions are not warranted against:
    • Premature cushion wear resulting from failure to follow standard care procedures.
    • Normal compression of materials, including slight softening of the cushion core, which is expected with aging and not considered a loss of resiliency.
    • Loss of initial loft or cushion “crown” due to the normal compression.
    • Reasonable amounts of feather or down that exit the envelope.